8 05, 2019

Customer centricity is not just about culture

2019-05-08T16:33:40+00:002019/05/08 at 4:33 PM|Tags: , , , , , |

By Dan Hammond, Chief Disruption Officer, LIW

It’s the ambition of many organisations to have ‘a customer-centric culture’.

It’s a worthy goal but culture can be elusive. As Justice Potter Stewart said about pornography in the landmark 1964 Jacobellis vs Ohio case, ‘you know it when you see it’. But how do you make it?

Culture, […]

1 11, 2018

Special bleet: Latest leadership research

2018-11-01T15:30:34+00:002018/11/01 at 3:30 PM|Tags: , , , , |

By Juliet Hammond, LIW Business Impact Consultant

This month there’s a focus on motivation and on the opportunities in the data. It seems that to get the best out of your team you need humility and they need recognition and a sense of purpose. It’s not rocket science!

McKinsey finds only 5% of companies are effective […]

6 09, 2018

Zombie decisions

2018-09-06T10:23:33+00:002018/09/06 at 10:23 AM|Tags: , , |

By Dan Hammond, Chief Disruption Officer, LIW

Here in the UK we have ‘enjoyed’ a summer of almost total inaction from both major parties.  While the Conservatives are locked in an arm-wrestle over Brexit, Labour has been hammered in the media because they were unclear about their stance on anti-semitism.

Finally, on 4th September, they agreed […]

3 05, 2016

A star team will always beat a team of stars

2017-02-13T10:55:49+00:002016/05/03 at 12:03 PM|Tags: , , |

It looks like the Pope might be signing for Glasgow Rangers.

At least, the chance of that happening was seen as more likely (at 4000-1) a few months ago than Leicester City – the Foxes – winning the Premier League title (5000-1).  They just did.

What does this mean for leadership?

  • Leadership beats resources: in a sport where […]
28 04, 2016

This happy place

2017-02-13T10:55:49+00:002016/04/28 at 12:58 PM|Tags: , , , |

By Pia Lee, CEO, LIW

Imagine hosting an event for over 50,000 people – young, old, abled, disabled – from across the planet and delighting them 365 days a year for 60 years? Add to that a sense of magic which revives the weary from a stressed-out and always-on world.

A recent trip to Disney reduced my […]

9 09, 2015

There are only two ways to fail

2016-01-19T03:22:23+00:002015/09/09 at 8:44 PM|Tags: , , , , |

In a fascinating 2013 TED talk, Yves Morieux looks at how organisations make the mistake of dealing with increased complexity by … you guessed it, increasing complexity.  

He makes the case for autonomous, distributed leadership and along the way makes a very powerful point about what failure really is.

He credits the CEO of Lego Group, Jørgen […]

28 01, 2015

You may want to give your moral compass a tap, Lance

2016-01-19T03:27:38+00:002015/01/28 at 11:41 AM|Tags: , , |

BBC interview with former cyclist Lance Armstrong provided some jaw-dropping frankness and some less impressive leadership lessons this week.

Asked whether he would dope again, Armstrong replied that he would not do so now but “If you take me back to 1995, when doping was completely pervasive, I would probably do it again.”

What does this mean […]

2 12, 2014

Who's buying your culture?

2016-01-19T03:28:50+00:002014/12/02 at 4:45 PM|Tags: , , |

“Culture eats strategy for breakfast”.  Peter Drucker poignantly reminds us how the wrong culture will devour your  cherished strategies before you even get into work. Like starting the day on an empty stomach.

The culture of global retailers has been in the news recently, from Alibaba to Amazon to Tesco to Walmart.  

Many leaders still see culture as […]