By Pia Lee, CEO, LIW

Imagine hosting an event for over 50,000 people – young, old, abled, disabled – from across the planet and delighting them 365 days a year for 60 years? Add to that a sense of magic which revives the weary from a stressed-out and always-on world.

A recent trip to Disney reduced my 50-something ‘grown-up-ness’ to the childlike spirit of my young kids. A chance meeting with a company veteran revealed that Walt’s dream lives on and that ‘cast members’ are encouraged to push their imagination to find the magic. The DNA is palpable.

What does this mean for leadership?

The Disney machine aims to make people happy, never stops and puts the customer at the centre of everything. Attention to detail delivers incredible value: a guiding principle for customers and employees.

This is no Mickey Mouse organisation!


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