Case Studies
'Since working with LIW, I have witnessed my management team grow and
develop in a way that wouldn't have been possible without them.
They cover every aspect of leadership imaginable and work with you
in true partnership to help you achieve your objectives'.
Greg Dooley, Computershare
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Consulting
What did the client want and need?
An ASX listed financial services organisation aspired to align all parts of the organisation and grow the business following a merger in 2005. The Executive Team wanted a systemic, organisation wide approach to growing the business profitably, in a very competitive market.
A focus on delivering high levels of Customer Service and building the company as a "great place to work" were 2 target outcomes.
What was their situation?
The organisation had been through an acquisition, which only exacerbated the lack of coherence that already existed between the different functional departments. There was a lack of clarity of company direction at the top level a similar lack of focus and alignment at the team and individual level. A silo mentality and low morale, particularly in the back office support areas of the business, combined with inefficient systems and processes had a knock-on effect in sub-optimal customer service.
What did we do and what happened?
We evaluated The Executive Team's individual and collective strengths and skill gaps and established ongoing coaching and development programs. An agreed purpose, vision and culture was facilitated. The current conditions within the organisation were assessed by conducting an Organisational C3alibrator® giving quick wins to build morale. Cross functional project teams were formed to create a new communication strategy, culture building program, and re-structuring of the organisation to enable more focused customer delivery. LIW worked with the top 40 staff to embed a common language through the Organisational Leadership Architecture™. Facing the GFC, this organisation has found themselves, leaner and fitter - and importantly, in business where many of their competition did not survive. -
Capability
What did the client want and need?
A leading financial services organisation required a range of leadership modules to be designed and delivered locally across their offices globally.
What was their situation?
There was a requirement to provide a series of seven high quality leadership modules that would engage middle managers and be business relevant across a diverse range of cultural and functional divisions within the organisation. It was unusual for a consultancy to be able to work across the entire enterprise.
What did we do and what happened?
Over a period of eight months, LIW designed and delivered seven half day leadership modules which fully incorporated the company's language and style. 230 programs were rolled out across six countries over three years and delivered locally by the LIW partner network in each location. Content and style were further customized for differing functions and locations to obtain maximum impact, engagement and application in the workplace.